Wal-Mart takes a page from Hospitals
You know how hospitals will place several doctor’s on call, and bring them in only when needed? Well, Wal-Mart is looking to employ this same method with its employees. They intend to employ a piece of software that tracks the amount of customers in the store, and based upon that data regulate the number of employees that are in the store at any given time. Wal-Mart hopes this is a new way to increase productivity and make the customer experience better by having the number of employees needed to service rise as store traffic rises. This is a relatively new phenomenon if it’s done on a large scale. The article points out that RadioShack has done the same in the past with success.
Generally, I like the idea because it’s a more efficient use of resources, but I can’t help but feel for the Wal-Mart employee who’s never sure exactly, or if the ever will, be called in to work. Working at Wal-Mart isn’t like working in a hospital where the compensation is much higher for being an employee there. It’ll be interesting to see if Wal-Mart will offer some sort of bonus pay for those who are called in to work, or some type of compensation for those who are on call, but never actually get called in to work.
Wal-Mart Introducing New Scheduling System [WSJ.com] Subscription Required
Tags: bonus pay, customer experience, productivity, store traffic